Privacy Policy

Britsino operates under a licence issued by the Curaçao Gaming Authority, licence number 8048/JAZ, and we process personal data in accordance with the General Data Protection Regulation wherever it applies to our UK players. This policy explains what we collect, why we collect it, and what control you have over your information.

1. Nature and scope of personal data collected

When you register an account with us, we collect personal information to confirm who you are and to provide our services lawfully. This collection is grounded in our obligations under GDPR and the licensing conditions set by our regulator.

We gather a range of details throughout your relationship with us, from the moment you sign up through to ongoing account activity. The scope depends on how you interact with our platform, including deposits, withdrawals, and customer support requests. Some information comes directly from you, while other data is generated automatically as you use our services.

• Identity details such as full name, date of birth, and government-issued ID
• Contact information including postal address, phone number, and country of residence
• Financial data such as payment card details, bank account information, and transaction history
• Account activity including login times, game history, and wagering patterns
• Technical data such as IP address, device type, and browser information
• Communication records from customer support interactions

Your data is yours, and we only ask for what's necessary to run a compliant and secure casino. You can request details of exactly what we hold on you at any time.

2. Purposes and objectives of data processing

To process your payments, verify your identity, and keep your account secure, we need a clear legal basis for handling your data. Processing purposes are tied directly to running our platform responsibly and meeting regulatory requirements.

We use your information for several connected reasons, each serving either your experience or our compliance duties. This includes account management, fraud prevention, responsible gambling monitoring, and marketing where you've given consent. Some processing is necessary to fulfil our contract with you, while other processing supports our legitimate interests as a licensed operator.

• Verifying your identity and age before allowing gameplay
• Processing deposits, withdrawals, and bonus entitlements
• Detecting and preventing fraud or money laundering
• Monitoring for signs of problem gambling
• Sending service communications and, where consented, marketing messages
• Improving our platform through analytics and performance monitoring
• Meeting our legal and regulatory reporting obligations

You always retain the ability to withdraw consent for optional processing, such as marketing, without affecting your ability to use our core services.

3. Security measures and technical integrity

Under GDPR and the technical standards required by our licensing authority, we maintain strict security measures to protect your personal data. Our platform uses encryption for data in transit, restricted access controls for staff, and regular security reviews to identify vulnerabilities. Payment information is handled through certified payment processors rather than stored directly on our systems wherever possible. We continuously assess our technical infrastructure to make sure your information stays protected against unauthorised access, loss, or misuse.

4. Sharing information with third parties

We don't sell your personal data, and we only share it where there's a genuine operational or legal need. Every third party we work with is required to handle your information in line with equivalent data protection standards.

Sharing happens in specific circumstances tied to running our casino and meeting our obligations. This includes payment processors who handle your transactions, identity verification providers who confirm your age and identity, and regulatory bodies who oversee our licence. We also share limited data with technology providers who support our platform's functionality.

• Payment processors and banking partners
• Identity verification and anti-fraud service providers
• Game and software providers who operate on our platform
• Regulatory authorities and law enforcement where legally required
• Marketing and analytics partners, where you've consented
• Professional advisors such as auditors or legal counsel

We expect every partner to meet data protection standards comparable to our own before we share anything with them.

5. Cookie management and similar technologies

When you visit our platform, we use cookies and similar technologies to make your experience smoother and to understand how our site performs. This isn't unique to us, it's standard practice across most online services, but we want to be transparent about it.

Cookies help us remember your login session, understand which games and features you use, and measure the effectiveness of our marketing campaigns. Some cookies are essential for our platform to function correctly, while others are optional and require your consent. You can manage your cookie preferences through your browser settings or through the cookie banner presented when you first visit our platform.

6. Data retention period

There's no ambiguity here about how long we keep your information. We retain personal data for as long as your account remains active, and for a further period afterwards to meet our legal and regulatory obligations, including anti-money laundering requirements that typically require records to be kept for several years after account closure. Once retention periods expire, we securely delete or anonymise your data so it can no longer be linked back to you.

7. User rights over their data

Your data belongs to you, even after you've shared it with us. GDPR gives you a set of specific rights that we're committed to honouring whenever you exercise them.

These rights allow you to understand, control, and where appropriate remove the personal data we hold about you. We aim to respond to any request within the timeframes set out under GDPR, typically within one month. Where a request is complex, we'll let you know if additional time is needed.

• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete information
• The right to erasure of your data, subject to legal retention obligations
• The right to object to certain types of processing, including marketing
• The right to data portability, allowing you to receive your data in a usable format
• The right to restrict processing in certain circumstances
• The right to withdraw consent at any time where processing relies on consent

To exercise any of these rights, simply get in touch with us using the contact details provided later in this policy.

8. International data transfers

As required by United Kingdom law and GDPR, we take extra care whenever personal data crosses international borders. Some of our service providers operate outside the UK and European Economic Area, which means transfers need appropriate safeguards.

Where we transfer data internationally, we rely on mechanisms such as standard contractual clauses or equivalent safeguards recognised under data protection law. This ensures your information receives a comparable level of protection regardless of where it's processed. We assess each transfer arrangement to confirm it meets the required legal standard before any data leaves its original location.

9. Privacy policy updates

We update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you through your account or by other reasonable means before the changes take effect. We encourage you to review this page periodically so you stay informed about how we handle your information.

10. Contact information

To process any questions, concerns, or rights requests relating to your personal data, our team is ready to help. We take privacy queries seriously and aim to respond promptly.

You can reach us through the contact channels listed on our platform, including live chat and our dedicated support team. If you're not satisfied with how we've handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection regulator.

Responsible gambling

Gambling should always stay enjoyable and within your control. If you feel it's becoming a problem, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, or through GamCare and BeGambleAware. We encourage every player to gamble responsibly and to use the tools available on our platform to manage their play.

Our services are intended for players aged 18 and over only.