Terms and Conditions
Under Curaçao license 8048/JAZ, we operate Britsino as a licensed provider of online casino entertainment. This page sets out the legal agreement between us and every person who registers an account, and by using our services you accept these terms in full.
These terms cover everything from account creation through to withdrawals, bonus use, and dispute resolution. We update them periodically to reflect regulatory changes, product updates, or operational requirements, and continued use of our platform after changes take effect confirms your acceptance of the revised version. We recommend checking this page from time to time so you stay informed.
1. General information and legal agreement
Access to our services is restricted to individuals aged 18 or over. We require every player to read and accept these terms before placing a single wager.
This agreement governs your relationship with us for as long as you hold an account. It applies alongside our privacy policy, bonus terms, and any game-specific rules published on our platform. Where a conflict arises between documents, these general terms take precedence unless stated otherwise.
You retain the right to close your account at any point, subject to the procedures set out later in this document. We reserve the right to suspend services where legal or regulatory obligations require it.
2. Account opening and eligibility
All users must register using accurate, current, and complete personal information. One account per person is permitted, and duplicate registrations will be closed.
Eligibility depends on age, jurisdiction, and legal capacity to enter a binding contract. We do not accept registrations from individuals located in restricted territories, and we reserve the right to decline or terminate an application where eligibility cannot be confirmed. Providing false information during registration is treated as a breach of these terms.
You are entitled to request confirmation of your account status at any time. Where an application is refused, we will provide a general explanation where legally permitted.
3. KYC and identity verification
Identity verification exists to protect your account and to satisfy our licensing obligations. Without it, we are unable to process withdrawals or confirm ownership of funds.
We may request the following during verification:
- Government-issued photo identification
- Proof of residential address dated within the last three months
- Payment method confirmation, such as a card image or bank statement
- Additional documents where source of funds needs clarifying
You have the right to be informed why documentation is required. Delays in providing requested documents may result in withdrawal holds until verification is complete.
4. Account security and password confidentiality
Your account security is your responsibility once login credentials are issued. We ask that you keep your password confidential and avoid sharing access with anyone else.
We apply industry-standard security measures to protect account data, including encryption and monitoring for unusual login activity. Should you suspect unauthorised access, you must notify our support team immediately so we can secure the account. Losses arising from shared credentials or negligence are not our responsibility.
You retain the right to change your password at any time through account settings. We may temporarily lock accounts where suspicious activity is detected, purely as a protective measure.
5. Deposits and account funding
Our platform processes deposits through a range of approved payment methods displayed at checkout. Minimum and maximum limits apply depending on the method selected.
Funds deposited must belong to the account holder, and third-party payments are not accepted under any circumstance. We reserve the right to reverse deposits linked to fraudulent, stolen, or disputed payment sources. Currency conversion, where applicable, follows rates set by our payment partners rather than by us directly.
You are entitled to view your transaction history at any time within your account dashboard. Declined deposits may occur due to bank restrictions outside our control.
6. Withdrawal procedures and verification
Withdrawals are subject to successful identity verification and compliance checks before release. We process approved withdrawals within the timeframes published on our banking page.
Requests may be delayed where documentation is outstanding, where wagering requirements remain incomplete, or where irregular account activity is under review. Funds are typically returned to the original payment method used for deposit, in line with anti-fraud practice. Processing times vary between payment providers and are not entirely within our control.
You have the right to request an update on pending withdrawals through our support channels. Where a withdrawal is declined, we will provide a reason wherever regulation allows.
7. Bonus rules and wagering requirements
Bonus terms are in place because promotional funds carry specific conditions attached to their use. Each bonus includes wagering requirements that must be completed before related winnings become withdrawable.
Standard conditions typically include the following:
- A defined wagering multiplier applied to the bonus amount
- Game weighting, meaning some titles contribute more than others
- Maximum bet limits while a bonus is active
- Expiry periods after which unused bonus funds are removed
Bonus abuse, including the use of multiple accounts or coordinated betting patterns to extract promotional value, may lead to forfeiture of winnings and account restrictions. You retain the right to opt out of any bonus offer before it is credited.
8. Inactive and dormant accounts
We want to be clear about how inactivity affects your account. An account with no login activity for twelve consecutive months is classified as dormant.
Where an account remains dormant, we may apply a maintenance fee as disclosed within our banking terms, deducted from any remaining balance. Notification will be sent to the registered email address before any deduction takes place. Accounts with a zero balance are simply left inactive without further action.
You may reactivate a dormant account by logging in and completing any outstanding verification steps. Reactivation does not reverse fees already applied prior to your return.
9. Game fairness and RNG systems
Under Curaçao license 8048/JAZ, all games offered through our platform must meet defined fairness standards. Random Number Generator technology determines outcomes independently of player history or account activity.
Game software is supplied by licensed third-party providers whose systems undergo regular testing for fairness and payout accuracy. Return-to-player percentages are published within individual game information panels where available. We do not manipulate outcomes, adjust odds per player, or interfere with RNG results in any way.
You are entitled to review RTP information before playing a given title. We cannot guarantee particular outcomes or winning results during any session.
10. Prohibited conduct and fraudulent activity
We prohibit any attempt to defraud, manipulate, or exploit our platform for unfair advantage. This includes collusion, use of automated betting software, and exploitation of technical errors.
Where fraudulent activity is suspected, we reserve the right to suspend the account, withhold funds pending investigation, and report matters to relevant authorities where required. Bonus abuse, chargeback fraud, and identity misrepresentation fall within this category. Investigations may take time, and we ask for patience while checks are completed.
You retain the right to appeal a suspension through our complaints procedure. Confirmed fraudulent activity results in permanent account closure without refund of forfeited funds.
11. Responsible gambling and self-exclusion
Your wellbeing matters to us, and we provide tools to help you manage play responsibly. Deposit limits, time-outs, and self-exclusion options are available within account settings.
Self-exclusion can be set for defined periods or indefinitely, and once activated it cannot be reversed early regardless of later requests. We also support GAMSTOP registration for UK players wishing to restrict access across multiple licensed operators. Our platform complies with relevant safer gambling standards expected of licensed operators serving UK customers.
You are never obligated to continue playing, and taking a break is always encouraged where gambling stops feeling enjoyable. Support resources are listed at the end of this page.
12. Complaints and dispute resolution
We want every concern to be handled fairly and without unnecessary delay. Complaints can be submitted through our support channels for review by our team.
Most issues are resolved directly, typically within a matter of days depending on complexity. Where a resolution cannot be reached internally, unresolved disputes may be escalated to an independent alternative dispute resolution provider recognised under our licensing framework. We aim to act transparently throughout this process.
You retain the right to escalate matters if you remain unsatisfied with our internal response. Details of the relevant ADR provider are available on request from our support team.
13. Intellectual property rights
All content, branding, and software associated with our platform remains our property or that of our licensed content partners. Users are required to refrain from copying, redistributing, or exploiting this material without permission.
Game graphics, logos, written content, and platform design are protected under applicable intellectual property law. Reverse engineering or attempting to extract source code from our systems is strictly forbidden. Any unauthorised use may result in legal action and immediate account termination.
You are permitted to use our platform for personal entertainment only, not for commercial reproduction of any kind.
14. Anti-money laundering policy
As required by United Kingdom law and our Curaçao licensing conditions, we maintain strict anti-money laundering procedures. These procedures protect both our platform and our players from misuse of the financial system.
We monitor transactions for unusual patterns, apply enhanced checks where source of funds is unclear, and may request supporting documentation before releasing withdrawals. Accounts suspected of facilitating money laundering will be suspended pending investigation, and relevant authorities may be notified where legally required. This applies regardless of account history or previous verification status.
You are entitled to ask why additional checks have been requested. Cooperation with these checks is a condition of continued access to our services.
15. Voluntary account closure
Withdrawals aside, you also hold the right to close your account whenever you choose. A simple request through account settings or our support team is all that's needed.
Before closure is finalised, any pending withdrawals or bonus wagering must be settled where possible. Remaining balances are returned using the original payment method wherever practical. Closure requests linked to responsible gambling concerns are handled with particular care and may include a cooling-off period.
You may request account reopening within a limited window following closure, subject to renewed verification checks. Permanent closure requests are respected without further contact once processed.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our Curaçao license 8048/JAZ. Disputes are handled in accordance with this legal framework rather than the courts of any player's home jurisdiction.
Where local consumer protection law grants additional rights, those rights remain unaffected by this clause. We aim to resolve disputes through the complaints procedure outlined above before any formal legal proceedings are considered. Nothing in this section limits your access to independent dispute resolution services.
Continued use of our platform confirms your acceptance of this governing framework. Questions regarding jurisdiction can be directed to our support team at any time.
Responsible gambling disclaimer
Our services are intended for adults aged 18 and over only. Gambling should always remain an enjoyable form of entertainment rather than a way to solve financial difficulty.
If gambling stops feeling fun or begins affecting your daily life, free and confidential support is available through GambleAware, and you can restrict access across UK-licensed operators through GAMSTOP. Please play responsibly and reach out for support whenever you need it.